Privacy Policy - Express Mounting iOS App

Last Updated: December 28, 2024

This Privacy Policy describes how Express Mounting (“we”, “us”, or “our”) collects, uses, and shares information when you use our mobile application (the “App”).

1. Information We Collect

Information You Provide

  • Contact Information: Name, email address, phone number when you create an account or request services
  • Service Requests: Details about your TV mounting needs, preferred appointment times, and location
  • Payment Information: Payment details when you book services through the App

Information Collected Automatically

  • Device Information: Device type, operating system version, unique device identifiers
  • Usage Data: How you interact with the App, features used, and time spent
  • Location Data: With your permission, we collect location data to provide location-based services and find technicians near you

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and fulfill your service requests
  • Send you appointment confirmations, updates, and reminders
  • Communicate with you about promotions, offers, and news (with your consent)
  • Analyze usage patterns to improve the App experience
  • Detect, prevent, and address technical issues or fraud

3. Information Sharing

We may share your information with:

  • Service Providers: Third-party companies that help us operate the App and deliver services
  • Technicians: Our licensed technicians who fulfill your service requests
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Choices

You can:

  • Access and Update: Review and update your account information within the App
  • Location Services: Enable or disable location services in your device settings
  • Notifications: Manage push notification preferences in your device settings
  • Delete Account: Request deletion of your account by contacting us

6. Children’s Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

This Privacy Policy is effective as of December 28, 2024.